Frequently Asked Questions

Yes, we formulate, blend, fill and despatch all products from our UK-based manufacturing site.

We formulate and fill personal care products, including liquids, creams, gels, lotions, butters, and balms.

Yes, that’s not a problem at all. We can certainly take a look and advise you if this is achievable.

We currently fill 22,000 bottles per day on a single shift and can alter this to accommodate larger orders if required. We also have a tube machine which can fill approximately 17k of tubes per single shift.

Our minimum order quantities (MOQs) are approximately 3500 units per variant, but this is dependent on components or unique raw material MOQs.

Yes, this is possible. On all projects, we first sit down with you to discuss your individual requirements. This is something we can discuss at the start of the process.

Unfortunately not, the MOQ for each bulk variant is set due to machine change over time for each bulk, so it would not be commercially viable to run less than 3500 of each variant.

We could provide a quote to supply you with a small number (say less than 50) mock up samples, which would be hand filled, with a hand applied label for you to approve and test the market with.

Speed to market is our superpower so if you wanted a stock formulation that has already been through stability and challenge testing, then we could get your product to market in up to eight weeks subject to components and labels being available in that time. If you would like something a little more unique then approximately 16–20-week lead-time should be allowed for taking into consideration development and stability testing. These lead-times are an estimate, so we’ll always provide you with more accurate timings once we have received your PO and we have placed orders with our suppliers, and scheduled in the production.

We always perform basic compatibility testing on your formulation to check it's compatible with your components on full-service projects. This is chargeable and is listed in the price breakdown.

This is an ambition for the future, and we’d be happy to chat to you about a powder or granular fill.

If your formulation is compatible with the component material across all 12 weeks of the accelerated compatibility testing, then we can usually recommend up to a 3-year shelf life. This is, however, formulation and componentry dependent, so we will advise once stability is completed.

Where our production team want to perform due diligence on bulk production, they will request a line trial to ensure the bulk is compatible with the machine, machine parts and the pumps for example. In this case, the line trial would be performed using 2-3kg of bulk and we would use available test film. This would be tagged on to the end of another production run and would be an exception.

If we are unable to help you then we would recommend Orean, Meiyumi and Herrco.

Yes, we perform compatibility, challenge, and stability testing. This is outsourced to an approved testing house and the associated costs will be provided in your price breakdown.

We recommend ADSL, Marfleet Analytical Services, or Global Cosmetic Development Ltd

We will arrange for the CPSR to be created by one of our approved testing houses once we have received full payment, as well as the stability testing having been fully completed. Once the CPSR is complete we will populate the PIF and hold this on file to be reviewed on site at your request. We just ask for 48hrs notice where possible.

We will provide you with a full study report.

Compatibility testing will take 12 weeks.

We perform micro testing on the bulk batches, as well as conducting a pilot batch to check on scale up suitability.

Inline Health & Beauty operates to ISO9001, GMP ISO22716, and adheres to BRC for storage and distribution

We have 2 8-head bottle filling lines and a tube filling machine.

Yes, if you like to receive anything over the amount you have ordered.

Yes of course, this is no problem at all.

Yes, we are happy to provide product samples for sign off and approval.

We perform a variety of IPC checks every 15 mins. We check the application of the label, cap torque, and perform a stress test to check the bottle or tube doesn’t open or leak, weight, as well as a visual check on the batch code and expiry date, and overall product.

If there is an issue which affects the full production or completion of production, we will communicate this with you immediately via phone and in email.

Yes, we will give you an estimated production slot initially upon receipt of the PO and then once we have the bulk, printed film, outer packaging etc, we will confirm the production date 3-4 weeks prior.

Our printing process consists of digital printing if your order is less than 25k printing or flexo printing if your order is over 25k.

We will provide you with printer proofs to approve prior to the final printer production run.

We request that any artwork is supplied in an Adobe Illustrator (AI) file.

Absolutely, we have approved and recommended designers that we work with.

Yes, this is not a problem, you can liaise directly with the printer to arrange your attendance.

On the base of the bottle or jar, or on the seal area of the tube there is an area for your batch code and expiry date.

We provide free of charge delivery to one UK address.

Yes, this not a problem and we will supply you with a quote for the international delivery upon request.

Of course, we sell in pallet or layer quantities and the Minimum Order value is £1,000.

If you are a new customer then it would be 100% proforma payment until a trading history is established, then we would agree credit terms with you.

Absolutely, this is what we call white label products, and this is where we can be speedy in getting you to market as all the testing is already completed on our products.

PP, PET and HDPE bottles and jars are all widely recyclable. However, closures such as pumps and sprays are still not.

Yes they are, if you choose an option with less than 30% PCR content.

The end user pays the tax, and this is passed down the chain supply using the same principle as VAT.

To help reduce the carbon footprint of your products we try to use materials that are sourced within the UK where possible and within Europe where not possible.